OUR PROMISE TO YOU

 

Respectful

  • From your initial call to your completed job, we will consistently treat you with courtesy and respect.
  • With many years of experience in this industry, our competent team will listen to your needs and provide you with honest, unbiased expert advice with no hard sell.
  • We always do what we say we will do and we always treat people in the same way we would hope to be treated.


Responsive

  • Following our site visit to carry out your thorough no-obligation survey, we will call you with your quotation that same day or the next (a written quotation will follow within 2 working days)
  • In the rare need for an aftersales service call, we will be out the same day we receive your report of the issue or the next working day.
  • With fully stocked vans, 99% of repairs are completed on the spot there and then.

 

Fair

  • Our quotations are detailed and precise so that you know exactly what you're getting for your money, and you will always receive a written confirmation of your order so you can be sure that your requirements are clear.
  • If you just need a repair, we will endeavour to give you an accurate price over the phone based on the information supplied, but we will always inspect a door to confirm the price before a repair is carried out - you will never be presented with a bill that you are not expecting and we do not charge a call-out fee.
  • We will only ever collect full payment from you when your job is completely finished and when we have taken away your old door or, in the case of a repair, obsolete parts, and left things neat and tidy.

Trustworthy

  • We only ever use products and materials that are manufactured to the highest standards and are supplied with a comprehensive guarantee.
  • We will always keep you informed on the progress of your order, and arrange for it to be fitted at your earliest convenience by our specialist engineers who are directly employed by us.
  • We remain a Trading Standards Approved trader providing you with the peace of mind that our high level of customer service is continually monitored.
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    This is our promise to you.